Live / Sports
jp789 collects and uses your account data only for the purposes described in this policy — nothing more. Access to our platform and its services depends on your local law and eligible regions, and we handle your information accordingly.
When you open an account with us, we collect the details you submit during registration — your name, email address, contact number and payment method identifiers such as your Upay account reference or Bank Transfer details. We use this information to verify your identity, process transactions and keep your account records accurate. We do not share your personal data with third parties for marketing purposes. When you make a deposit or withdrawal, the transaction details — including the payment rail you used, whether Upay or Bank Transfer — are stored in your account history and are visible only to you and our internal processing team. We may collect device and browser data when you access our platform on mobile, which helps us maintain session security and troubleshoot account access issues. Cookie data collected during your session is used for functional purposes only: keeping you logged in, remembering your language preference and tracking session state. We retain your account data for as long as your account remains active, and for a further period required under applicable financial record obligations. Deletion requests are handled through our support route. This policy applies to accounts in eligible regions — availability depends on your local law.
This privacy policy covers the specific areas of your relationship with our platform. Understanding what falls inside and outside its scope helps you know exactly what protections apply to your account and activity.
Any data you submit when opening or using your account — login credentials, contact details and account wallet activity — falls inside this policy. We apply data handling rules to everything stored under your registered profile.
Payment records tied to Upay or Bank Transfer activity through our platform are covered. We keep transaction logs in your account history. Third-party payment processors handle transfer execution under their own separate terms.
Game sessions, lobby navigation and category browsing generate session-level data. This is used only for platform function — keeping your session live, loading your preferred lobby view — and is not sold or shared externally.
External links, game studio platforms and payment networks operate under their own privacy policies. Once you leave our platform or interact with a third-party service, this policy no longer applies. We are not responsible for external data practices.
You have clear, practical options when it comes to your personal data held by us. You can request a summary of what information we hold by contacting our support team through the route listed on this page. If any detail — your registered email, contact number or payment reference — is incorrect, you can update it directly from your account settings page after logging in. For anything that cannot be changed from within the account panel itself, our support team can assist after identity confirmation. If you want to know how long we keep a specific piece of data, or whether a particular record has been removed, raise that question through the same contact route. We aim to respond to data-related requests within a reasonable period, though actual timelines depend on the nature of the request and applicable regional requirements. Eligibility to exercise specific data rights may vary depending on your local law and the region from which you access our platform.
Log in and open the account section to see your registered details, transaction history and stored payment references. What is shown there reflects the data we currently hold for your profile.
Update your contact number, email or display name from within the account settings panel. For changes that require identity verification, use the support contact route.
If you are unsure what data we hold, how it is used or how long it is kept, send your question through our support channel. We will respond based on what our records show for your account.
To request deletion of your account data, contact support directly. We will confirm what can be removed and any retention periods that apply under financial or legal obligations in your region.
If you have a question specifically about this privacy policy — how your data is stored, what is collected during a session, or how to make a correction — our support team is the right route. Use the channel that suits you best from the options we publish on the site.
Open the live chat widget from any page on our platform. This is the fastest way to ask a privacy-related question about your account or data records.
Send a written request or data query to our support email address, published in the contact section of the site. Include your registered account reference so we can locate your records accurately.
The help section in your logged-in account area contains published answers to common privacy questions. Check there first before raising a new support ticket.
We apply consistent practices across data collection, storage and account security to keep your information handled carefully. This section explains the key areas of our approach so you know what we do — and what you can verify from your own account.
We use cookies for session management and functional purposes only — keeping you logged in, maintaining your lobby state and remembering language settings. We do not use cookies to serve third-party advertising or share browsing data with external networks.
Your account password is stored in encrypted form. We do not display it to support agents. If you suspect unauthorised access, use the account recovery option on the login page and contact support to flag the issue immediately.
We keep your account and transaction data for as long as your account is active, plus any further period required by applicable financial record rules. When retention is no longer required, data is removed from active systems in line with our internal schedule.
If this policy changes, we will post an updated version on this page with a revised effective date. Continuing to use the platform after a policy update means you have read and accepted the revised terms. You can request a summary of changes through support.
These are the questions we receive most often about how jp789 handles account data, cookies and privacy rights. If your question is not covered here, reach out through the support route listed on this page.
We collect your name, email address, contact number and payment reference details — such as your Upay or Bank Transfer identifiers — that you submit during registration. Device and browser session data is also collected for security and functional purposes while you are logged in.
Your payment references are used only to process your transactions and maintain your account records. We do not share payment identifiers with third parties for marketing or unrelated purposes. Third-party processors handle transfer execution under their own separate policies.
Log in and open your account section — your registered details, payment history and session preferences are visible there. For a full summary of stored data or records not shown in the account panel, contact our support team and include your registered account reference.
Yes. Contact our support team through the live chat or email route published on this site and submit a deletion request. We will confirm what data can be removed immediately and what must be retained under applicable financial record obligations in your region.
This policy applies to registered accounts accessing our platform. Eligibility to use the platform and the specific data rights available to you depend on your local law and eligible regions. We recommend checking your local legal position before registering.
We post the updated policy on this page with a revised effective date whenever changes are made. If you continue using the platform after the updated version is posted, that confirms you have read the revised policy. Contact support if you want a summary of what changed.